Help Center

How do I add an entry?

Tap Quick Add, pick a category, then write a line or add a photo. That's an entry.

Can I edit or delete an entry?

Yes. Open the entry to change or delete it.

Can I add more than one pet?

Yes. Add them in Settings → Manage Pets. Each pet keeps a book of its own.

Can family keep the same book?

Yes. In Manage Pets, choose Invite for that pet. You get an invite that is valid for 24 hours; send it to your family. They join the pet's care team by opening the link, or by tapping Enter Invite Code in the app and entering the invite code.

How do I sign in?

With your Apple Account (Sign in with Apple).

What do AI features send, and to whom?

When AI organizes a quick note, edits an entry from your instructions, chats with you, or recognizes a pet from a photo, Taileaf sends the content the request needs to DeepSeek, a third-party AI provider that processes it in China. That includes the text you type or dictate, pet photos you add for recognition, and pet details and entries related to the request. We do not send location coordinates. The app asks before AI features first send anything, and you can turn them off any time in Settings → AI Features. Details are in the Privacy Policy.

Is my data safe?

Data is encrypted in transit and encrypted at rest where we store it. It is not end-to-end encrypted: our servers process your content to sync it with your care team and to run AI features you use. We never run ads and never sell your data. Details are in the Privacy Policy.

How do I cancel a subscription?

Subscriptions are billed and managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions; you can also tap Manage Subscription on the membership page in the app. Cancel at least 24 hours before the current period ends to stop the next renewal. Apple handles refunds (reportaproblem.apple.com). Deleting your account does not cancel a subscription.

How do I delete my account?

In the app, go to Settings → Account & Security → Delete Account. You are signed out right away, and the account can't be restored. Pets you created and their entries are deleted, including for everyone on their care team; an entry also linked to another pet that still exists stays with that pet. Entries and messages you added to someone else's pet are deleted too; your photos that family members still use in their own entries or as a pet photo stay. Within 30 days, we delete or de-identify your personal information and delete your content. Backup copies expire within 40 days. Cancel any subscription first. See the Privacy Policy.

Still have a question?

Email us at contact@taileaf.com. We reply as soon as we can.